Hi lee994508, Welcome to Microsoft Windows. I will need some more information to assist you better. A) Have you tried downloading and installing Palm Desktop version 6.2? Steel Beasts Gold Edition. Download the latest drivers for your Palm Handheld to keep your Computer up-to-date.

Setting Up Palm OS Hot syncing with Windows 7 or Vista 64bit Setting Up Palm OS Hotsyncing with 64 Bit Windows 7, 8 & 10 or Vista (in 3 Steps) • Download Palm Desktop 6.2 • Install Aceeca 64 Bit driver • Install ScoreKeeper 7 software If you are running Windows 7, 8, 10 or Vista 64 Bit software, follow these 3 steps to get Hotsyncing running again. Setup the Palm Desktop for Windows 7, 8 & 10 or Vista following these instructions: • If you have already loaded the old Palm Desktop software, remove it using the Control Panel >Programs >Uninstall a program. Then select the Palm Desktop. After the old desktop is uninstalled, reboot your computer. • Download and install the Vista/Windows 7 & 8 Compatible Palm Desktop Software >If you have any problems, visit the palm support site • If you have Windows 7, 8 or 10 32-bit you should be able to Hotsync now.

If you have 64-bit then continue with Step 2. (Note: Windows 8 tablets with ATOM processors like the Dell Venue Pro and Asus Note 8 are typically 32-bit) STEP 2. Setup the 64-bit driver following these instructions: • Download and install the 64 bit driver click here: from www.aceeca.com (press SAVE not OPEN and save zip file to your desktop or other folder) • Right click on the zip file you downloaded and press Unpack ('Extract' or 'unzip') the Aceeca drivers.

Remember the location of this folder you unpacked them to as you will be needing it later on in this install routine. • Try to HotSync your device.

It will fail. • Open the Device Manager (click Start and type in 'Device', then run the Device manager) • In the Device Manager look for the Yellow Triangle next to Palm Device under 'Other devices'. (If you don't see it, connect the cable to the computer and press the HotSync button again.) • Right-click on the device, and choose 'Update Driver Software'. • Choose 'Browse My Computer for Software' and direct it to the Aceeca folder you unpacked the drivers to. • Choose 'Next' at the driver file location window, and then tell it to 'Always trust software from Aceeca Ltd.' Then click the 'Install' button.